Network Cable Cat – 5 Customer Service Traits No One Can Teach- ISI
There are 5 customer service character traits that no one can teach employees. We just have to be very sharp and plain good to get the best people out there, the ones who show these 5 characteristics that make the difference between common and outstanding customer service, a difference that will, in addition, make of this world a better place.
1. ENTHUSIASM
It is visible, it can be felt, and we sure wish everyone had it.
But many people don’t, and this is also perceivable. We see its other side every day, in the faces of individuals, when we ask for their help and they don’t even bother looking at us, or when they answer with a cold, “Wait in line”.
Enthusiasm permeates people and makes everything fun. The enthusiast is always ready to serve, to do whatever it takes to make people happy. He is proud of what he does and of doing it right and there is no such thing as “too much” for him.
Our society today has exterminated the enthusiast in favor of a faster and cheaper customer service representative, but we, at ISI (Integrated Systems Installers, Inc.), a network cable cat company, have not.
2. HAPPINESS
It brightens the day, but there’s a limit to it. Most people are unhappy most of the time, and when someone find happiness, he or she is destined to lose the feeling sooner than later.
The happiest people on the face of the earth are enlightened; they know something most people don’t, but everyone most certainly can feel it, see it… and they crave it.
3. COMMITMENT
It is when someone decides to do something no matter what; no one and nothing can take him off course, because he knows what is awaiting him at the end. He will most certainly encounter road blocks and problems on the way, but he acknowledges them as normal steps towards his goal. He cares nothing about what people who criticize or discourage him think. He just knows he’s the right person for the job.
4. BELIEF
This is when someone feels and knows that he is on the right track whether or not there’s proof of this. A deeper force guides him; he doesn’t need anyone else’s, and effortlessly respects the beliefs of others.
When a belief settles into a group, it fills their hearts and empowers them in a voracious and firm way. It drives them through painful and disheartening times, because they believe in a higher force that guides it all.
Its loss can cripple someone’s soul, and only he himself can find the way out.
5. ATTITUDE
Who wouldn’t like to be able to teach attitude? We would be able to solve all major world problems if everyone had the right attitude.
The person with a good attitude conveys positive energy, care, bravery, and joy everywhere he goes.
We can just hope we are lucky enough to find customer service people who show these valuable characteristics, and at ISI, we do our best to nurture our people’s enthusiasm, happiness, commitment, belief, and attitude. We don’t take our people lightly; we walk the walk and talk the talk, because in the measure that we do this, we are able to transfer it into our work and relationship with you, our valued customer.
We have been in the network cable cat business for 15 years, which has taught us a lot about the field. Flexibility is just as important as precision; this is our belief. We understand that sometimes in large-scale operations, goals shifts and budgets are adjusted. We proudly work with professional network engineers, master electricians, IT infrastructure design teams, and vendors, to constantly find the right solution for the inevitable curve ball thrown by management. We have helped clients juggle the changing demands of location, budget, timeline, personnel, and technology.
Allow us to help you build the right solution for many of the most challenging network cable cat projects, from Ultra-Modern Data Centers to GPS Repeating. We will provide the best quality service at a competitive price that fits your budget.
Technology is constantly on the move, evolving into bigger and better things. You don’t have to try to keep up. That’s our job, and we’ll do it for you. We stay up to date on network cable cat standards and always source the highest quality suppliers and vendors. This way you can be certain that your solution is the best choice for your budget, timeline, and technical needs.
At ISI we understand that well structured cabling and careful attention to detail will guarantee the success of your data projects. We are proud to work with exacting IT professionals who appreciate the systematic and careful approach we take to structured network cabling. From fusion splicing armored plenum cable 30 feet in the air, or carefully installing miles of Cat 5E in challenging office spaces, we give our complete attention to detail and rigorous testing to every single project.
Each and every project is rigorously tested using the Fluke DTX 1800, the best network cable cat tester on the market. If the cabling does not match our exacting standards, we rip it out and reinstall before you ever see a finished project. We understand the last thing you need to worry about in your IT infrastructure is the wiring, so we make sure we get it right the first time.
Take a look at the services we offer and the technology we so proudly brag about. We are here to help you get it right, so call us now!